jiliebo Privacy Policy

This Privacy Policy ("Policy") describes how jiliebo ("jiliebo," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the jiliebo online gaming platform at jiliebo.com (the "Platform"). This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable National Privacy Commission (NPC) issuances. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

1. Introduction

jiliebo is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any relationship between a gaming platform and its players, and that trust begins with being completely transparent about how personal information is handled. This Policy applies to all personal data collected through the jiliebo website, mobile application, customer support channels, and any other touchpoints through which you interact with jiliebo. It applies to all registered Players, prospective Players who browse the Platform, and individuals who contact jiliebo for support or information.

2. Data Controller

jiliebo is the data controller responsible for the personal data collected through the Platform. As data controller, jiliebo determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws. jiliebo has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection regulations. You may contact the DPO through the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jiliebo collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's license, SSS/GSIS ID) collected during account registration and KYC verification.
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash account details, PayMaya account details, bank account information (BDO, BPI, Metrobank, and other Philippine banks), transaction history, deposit and withdrawal records.
• Account Data: Username, encrypted password, account preferences, gaming history, bonus usage, and responsible gaming settings.
• Technical Data: IP address, device type, browser type and version, operating system, session duration, pages visited, and other technical identifiers collected automatically when you use the Platform.
• Communications Data: Records of your communications with jiliebo customer support, including live chat transcripts, email correspondence, and support ticket history.
• Verification Data: Photographs, selfies, or video verification footage collected as part of identity verification or fraud prevention procedures.

4. How We Collect Your Data

jiliebo collects personal data through the following means:

• Direct Collection: Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and use the Platform.
• Third-Party Sources: Identity verification data from KYC service providers; fraud detection data from anti-fraud service providers; payment data from payment processors including GCash, PayMaya, and Philippine banking partners.
• Publicly Available Sources: In limited circumstances, jiliebo may supplement your data with information from publicly available sources for fraud prevention or compliance purposes.

5. How We Use Your Personal Data

jiliebo uses your personal data for the following purposes:

• To create, verify, and manage your jiliebo Account;
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱ PHP);
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To provide customer support and respond to your inquiries;
• To send you transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send you promotional communications about jiliebo offers and bonuses, where you have consented to receive such communications;
• To personalize your gaming experience and improve the Platform;
• To comply with legal and regulatory obligations, including PAGCOR requirements and NPC directives;
• To enforce our Terms and Conditions and protect the rights and safety of jiliebo and its players.

6. Legal Basis for Processing

jiliebo processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements, PAGCOR regulations, and NPC directives.
• Legitimate Interests: Processing necessary for jiliebo's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

jiliebo does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other Philippine payment service providers, for the purpose of processing your financial transactions.
• KYC/Identity Verification Providers: Third-party identity verification services used to verify your identity and age in compliance with regulatory requirements.
• Game Providers: Certified third-party game providers whose games are available on the jiliebo platform, to the extent necessary to deliver gaming services.
• Fraud Prevention Services: Anti-fraud and security service providers used to detect and prevent fraudulent activity on the Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, law enforcement agencies, and other competent authorities, where disclosure is required by law or regulatory directive.
• Professional Advisors: Legal, accounting, and auditing professionals, subject to professional confidentiality obligations.

All third-party service providers engaged by jiliebo are required to process personal data only in accordance with jiliebo's instructions and applicable data protection laws, and to implement appropriate security measures.

8. Cookies and Tracking Technologies

jiliebo uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings, such as language preferences and responsible gaming settings.
• Analytics Cookies: Used to collect aggregated, anonymized data about how Players use the Platform, helping jiliebo improve performance and user experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

9. Data Retention

jiliebo retains your personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention principles:

• Account data is retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations and PAGCOR requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC verification documents are retained for the period required by applicable regulations, which may extend beyond account closure.
• Customer support communications are retained for a period of three (3) years from the date of the communication.
• Technical and log data is retained for a period of twelve (12) months, unless a longer retention period is required for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jiliebo's data disposal procedures.

10. Data Security

jiliebo implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliebo Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the Platform infrastructure;
• Two-factor authentication options for Player accounts;
• Continuous monitoring for suspicious activity and potential security incidents;
• Staff training on data protection and information security practices.

In the event of a personal data breach that poses a risk to your rights and freedoms, jiliebo will notify the National Privacy Commission and affected Players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular 16-03.

11. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliebo:

• Right to be Informed: The right to be informed of how your personal data is being processed, as set out in this Policy.
• Right of Access: The right to obtain a copy of your personal data held by jiliebo and information about how it is processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected or updated.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliebo's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact jiliebo's Data Protection Officer using the contact details in Section 15. jiliebo will respond to all verified data subject requests within fifteen (15) business days of receipt.

12. Children's Privacy and Age Restriction

The jiliebo Platform is strictly intended for individuals aged 21 years and above. jiliebo does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process. If jiliebo becomes aware that personal data has been collected from an individual under 21, such data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on the jiliebo Platform, please contact us immediately at the details provided in Section 15.

13. International Data Transfers

jiliebo's primary operations and data storage are based in the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, including KYC verification providers and technology infrastructure partners. Where such transfers occur, jiliebo ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with NPC requirements. jiliebo will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.

14. Changes to This Privacy Policy

jiliebo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory guidance. When material changes are made, jiliebo will notify registered Players via the mobile number or email address associated with their account, or by posting a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the jiliebo Platform following notification of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how jiliebo protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or jiliebo's data protection practices, please contact our Data Protection Officer:

• Data Protection Officer: jiliebo Data Privacy Team
• Email: [email protected]
• Support: Available 24/7 via live chat on the Platform
• Response Time: Within 15 business days for data subject requests

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have not been respected. For general support inquiries, please contact [email protected].